Team Member

Job Description

Job Description

The Team Member is responsible and accountable for performing specific tasks and duties assigned within the restaurant including  guest service, food prep, restaurant cleanliness and teamwork.

The Team Member will maintain a fast speed of service, resolve questions and concerns of guests, and follow all safety and security  procedures.

In addition, they :

• Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
• Communicate to their immediate supervisor when additional training guidance and practice is needed
• Understand how each job responsibility impacts guests, employees, and overall restaurant operations
• Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including  answering questions
• Work together with their co-workers to prepare items on the DHC menu while following cooking instructions, safety  procedures, and sanitary requirements
• Use specific kitchen machinery / equipment such as ice cream dispensers, fryers, warmers, etc.
• Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing / sanitizing / disinfecting kitchen  utensils and high touch-point areas, and servicing restrooms
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
• Are performance-oriented and performance driven; understand performance expectations and are aware of performance  results
• Abide to the rules and direction given by the restaurant management team

The Team Member will work productively in a fast-paced environment in which they will be interacting with guests, work closely  with other Team Members to complete tasks, and conduct other duties assigned by the restaurant management team.

In addition, they :