Member Services Representative

A company is looking for a Member Services Representative.

Key Responsibilities

Handle a high volume of complex inbound calls and provide accurate information to customers

Guide customers through interactions using active listening and ensure their needs are fully understood

Document customer interactions and ensure a cohesive customer journey while maintaining confidentiality

Required Qualifications and Education

High school diploma or equivalent required; associate or bachelor's degree preferred

Previous call center experience required; health or pharmacy benefit experience preferred

Experience using multiple systems simultaneously while assisting customers preferred

Previous customer service experience within pharmacy operations is helpful

Bilingual abilities in Spanish are a bonus