Workforce Management Analyst

A company is looking for a Workforce Management Analyst II (Remote).

Key Responsibilities

Forecast call volume and resource requirements, developing staffing plans and schedules to meet service objectives

Analyze call volume and staff forecasting to generate efficient weekly schedules for call-handling positions

Maintain data integrity of scheduling databases and perform regular reporting and evaluations of staffing needs

Required Qualifications

Bachelor's Degree or 4 additional years of relevant work experience in lieu of a degree

3 years of experience in service center operations or scheduling / forecasting within a call center environment

Proficiency in Microsoft Applications including Word, Excel, and Access

Strong statistical and analytical abilities

Ability to work independently and collaboratively while meeting deadlines