Job Description
Job Description
Responsible for :
- Studio growth
- Studio compliance
- Team development
- I am responsible for building a cohesive team
Every team member is an Ideal Team Player (ITP)
Every team member is bought into the visionEvery team member has clarity on how to perform their roleI am responsible for creating clarityEvery team member is able to answer the following questions :
Why do we exist?
How do we behave?What do we do?How will we succeed?What is most important right now?What part do I play in achieving our vision?I am responsible for over-communicating clarityEmpower all team members to be aligned around our vision through effective communication
Emails
GroupMeTrainingsStrategicsStudio visitsGoal settingI am responsible for reinforcing clarityPromote health and success in my studios through :
Hiring
Team meetingsPerformance reviewsRewards and recognitionEmployee dismissalTasks :
Studio Growth and Team Development : :
Bi-Weekly Strategic with COOCreate yearly, quarterly, and monthly goals with supporting strategic plansLead weekly team meetingWIG session
Team developmentRole playing
Feedback spacesEducation and trainingPlanning and executing marketing eventsBuild a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)Hiring coaches with the support of the Lead / Head Coach (monthly churnsLead, monitor, develop, and evaluate the performance of all studio teamsCoaches : Closing : 60%+
Utilization : 80%+Sales Associates :Booking 2+ intros per shift
Closing : 60%+Analyze metric reports to identity and take action on :Studio gaps
Individual team member gapsBi-annual (April / October) performance reviews for :Head coach / Lead Coach (team member review)
All Sales Associates (team member review)Lead your team to deliver exceptional customer serviceTeam Compliance
Stay in compliance with our Business Policies guideCreate Sales Associate shift schedule to ensure that only 1 SA is on shift for all hours of operationIf there is an ASL in studio, ASL may work for 10 hours each week with SA overlap
Respond to all relevant emails within 24 hoursMeet all deadlines given by your Chief Operating OfficerProcess all churns, freezes, and upgrades / downgrades within 3 business days of submissionEnsure that all class procedures are executedSign in and station assignment
OTBeat system running through the classClass clock started when coach says treadmills - hit your green start buttonClass starts on time - define on timeNo members allowed in after the 5 minute markMember Experience
During each class check in while in studio, SL is out in the lobby :Supporting SAs with check in
Welcoming members into the studio using their first namesDeveloping relationships with members through conversationsEnsuring that the lobby experience for members is exceptional