SSO Administrator
OpenkyberNJ, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionGoogle Cloud Platform (Mandatory) ITIL Foundation (Preferred) Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol Hands on experience on multimedia setup (chat & email) environment Hands On experience on Genesys Architect, Genesys Dialogflow engine Hands On experience of integrating with Appfoundry applications as well as connectors Salesforce, Microsoft Dynamics, ServiceNow Experience troubleshooting Genesys Cloud interactions and installing Genesys Edge Device Experience integrating Cloud telecom providers and configuring other UCC platforms such as 8X8, Microsoft Teams, Zoom Working Knowledge of Genesys cloud modules such as WEM, Speech Analytics, Chatbot engine Strong knowledge on designing and developing Genesys Routing Strategies and IVRs Good knowledge in Database such as SQL, Oracle, MySQL Experience integrating with SSO, Active directory tools Experience with Web Services / SOA functions, backend integrations, stored procedures, and scripting Strong exposure on CTI development, Agent Softphone, Genesys API / SDK Integration of Genesys solution with CRM Agent desktops Knowledge of JAVA / .Net technology Good ITIL Knowledge Incident, Configuration Management Proficiency in Contact Center Technology, IVR Call flow design and development Proficiency in languages like Java Script, Python Proficiency in IVR-specific scripting tools or languages such as VoiceXML Experience with IVR platforms such as Genesys Cloud and Amazon Connect Good understanding of Databases Strong understanding of contact center technologies, including IVR, ACD, QM, WFM, and call routing Proficiency in RESTful or SOAP APIs to enable interactions between IVR and other systems Good customer communication Provide advanced troubleshooting for applications and systems, determining cause and effect Provide 24 x 7 on call support as part of a scheduled rotation with other team members Understand and apply advanced system / application administration, management and performance tuning techniques Assist with day-to-day operation support, performance tuning, disaster recovery Mentors newly hired representatives to ensure smooth transition from learning to daily production environment and participate in formal training Participate in meetings, presentations, or special projects as assigned Maintain comprehensive knowledge of policies, procedures, and benefits across all product lines Develop job aides and other tools to assist engineers in improving overall quality of service Evaluate hardware and software requirements and justify purchase decisions Other duties as assigned by Management Design, Develop and Deploy Contact Center Solution Develop IVR call flow Troubleshoot call flow issues, logs, and error reporting Configure contact routing, IVR, scripting, and other system components Gather and document business requirements from stakeholders across operations, IT, customer experience, and strategy teams
Job Title : Genesys Cloud Architecture
Location : Raritan, New Jersey
Onsite Mode : Contract (6+ Months)
Years of Experience : 8+ Years in Genesys Contact Center
Education requirements : Any Graduate. Bachelor's degree in IT or related field is preferred
Soft Skills requirements :
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
Certification requirements :
Skills required :
Roles & Responsibilities :
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Administrator • NJ, United States
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