Consumer Access Administrative SpecialistTampa, FL

Patient Financial Services Representative

We have more than 50 years of experience using innovative medicine to elevate health care in the Tampa region. We continue to make history every day through our clinical research program, which applies the latest advancements in medical technology to treatments that can be used today.

Our diverse clinical specialties include cancer, cardiovascular care, neurosciences, orthopedics, women's health and surgery led by some of the nation's leading surgeons skilled in minimally invasive and robotic-assisted procedures. We're also home to the AdventHealth Pepin Heart Institute, nationally recognized for advances in cardiovascular disease prevention, diagnosis, treatment and research.

With the clinical expertise, innovation, and compassion of our team members, we're changing the way people look at health care.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute :

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and Consumer Access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) and registration coverage and support as needed.

The value you'll bring to the team :

Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required.

Calculates patients' co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their patient responsibility or eligibility for government programs prior to service for both inpatient and outpatient services.

Advises patients of expected costs and collects payments or makes appropriate payment agreements in adherence to the AdventHealth TOS Collection Policy CW 50.4

Attempts to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances before service when necessary.

Informs patients of any convenient payment options (e.g., portal, mobile apps) and follows deferral procedure as required.

Qualifications

The expertise and experiences you'll need to succeed :

High School Grad or Equivalent and 1 year Consumer Access or related experience.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.