ISV Operations Manager

ISV Operations Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful ISV Operations Manager at Fiserv do? The ISV Operations Manager acts as the operations point of contact for an assigned portfolio of premier Integrated Software Vendor (ISV) clients. This individual will manage the support and onboarding processes for the ISV, from the time a partner decides to integrate with Fiserv and throughout the lifetime of the relationship. They will work closely with a Relationship Manager to form an account management team that effectively manages the ISV client lifecycle through proactive communication and support. The ISV Operations Manager must be able to effectively articulate processes to both business and operational users, provide ongoing support to external partners, and act as a primary resource for operational issues and questions.

What you will do :

• Cultivate and maintain strong relationships with new and existing partners.
• Serve as the main point of contact for partners throughout the entire integration process.
• Navigate and thrive in a dynamic, evolving operational environment.
• Act as a liaison, facilitating communication and resolving issues between partners and internal teams.
• Proactively address inquiries and troubleshoot problems using available resources.
• Translate complex internal processes and needs for external partners.
• Communicate partner needs and feedback to internal teams to ensure seamless collaboration.
• Provide exceptional service and support to all partners.

What you need to have :

What is nice to have :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

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