Job Description
Job Description
Salary :
The St. Johns Ministries team has an opening for a Case Manager. The number of people experiencing homelessness or housing instability has risen. We are looking for an experienced and mission-driven individual to become part of our team so that together we can build rapport and inspire guests to believe they can achieve their goals.
Position Overview
The Case Manager is responsible for providing comprehensive case management services to guests utilizing any of the St. Johns Ministries facilities. The primary focus of this role is to restore the dignity of our guests by assisting them in identifying and overcoming barriers that hinder their ability to thrive. The Case Manager will work closely with guests to develop individualized service plans and provide ongoing support and advocacy. Additionally, Case Managers will collaborate as a team to create cohesive and comprehensive plans, not only for individual guests but also to enhance day-to-day interactions among guests within the facilities. This position will be Part-Time 20-25 hours per week.
- Eligibility and Assessment :
Help create eligibility criteria for both entry and continued services
Assess eligibility of guests for servicesPerform due diligence to ensure all other resources of support have been exhaustedCommunicate guest accountability expectations for exit and re-entry for case considerationComplete orientations for guestsIn collaboration with the Director of Security, review guest behavioral incidents at our facilities and determine consequences and outcomesComplete homeless verification forms for eligible guestsAssess and refer guests to community housing programsManage denial and acceptance conversations and explain reasoningIntake worker / Shelter positionField community inquiries about shelter eligibilityIndividual Case Management :Establish trust and rapport with guests and assess needed support and care
Maintain awareness of available community servicesEstablish care management plans with guestsServe as an advocate and help guests secure community services like mental health and transportationFacilitate job readiness services like resume writing, job searching, and interviewingEnsure guests have access to and consideration for Coordinated EntryFacilitate guests in filling out applications needed for servicesAssist guests in creating, maintaining, and following personal budgets as neededFacilitate secure housing for guests, both temporary and long-termCreate and maintain landlord relationships to advocate for guest housing securityProvide case management services and aftercare after housing is securedSchedule and complete ongoing individual case management meetingsField and discuss concerns about St. Johns Ministries experiencesEnsure that individual guest services are comprehensive and appropriateCase Administration :Collaborate with the case management team and shelter operations leader to establish intake elements
Complete intakesEnter guest data required for compliance and access to state and community services (e.g., Clarity, CaseWorthy)Track, evaluate, and review guest notesSurvey monthly guest counts and Point In Time (PIT) and record data in ClarityEnsure that St. Johns Ministries menu of services is comprehensive and aligned with our mission and visionMentor interns as assignedSkills and Abilities :
Experience working with the following issues : mental health, substance abuse, trauma, low-income and / or homeless populations, and / or healthcare preferredAbility to act with integrity, professionalism, and confidentialityAbility to establish and maintain professional boundaries with guests, volunteers, and co-workersMust have a passion for the mission and population served by St. Johns MinistriesExcellent verbal and written communication skillsComfort approaching and welcoming guests with varying degrees of needsProblem-solving skills with demonstrated ability to proactively take charge of situations and exercise appropriate judgment in guest-related situationsAbility to learn and implement use of computer programs utilized by St Johns Ministries as applies to your positionQualifications and Education Requirements :
Minimum of a Bachelors Degree in Human Services, Psychology, Human Development, Social Work, or a related field (other relevant education will be considered)Minimum of 4 years of experience in a human services role required (other relevant experience will be considered)Work Environment
On site, in-person 1 on 1 meetings, phone calls, drop-ins, scheduled appointments, depending on guest needsOccasional evening or weekend hours for events or urgent matters.Operate in a professional office environment using standard office equipment.Follow safety protocols, including the use of PPE, to minimize health risks.Cleaning supplies are utilized to help prevent the spread of cold and flu viruses, ensuring a healthier environment for everyone.Physical Demands
Prolonged periods at a desk and working on a computer.Occasional standing, walking, bending, or reaching within the office environment.Able to carry and lift 20+ pounds and be able to walk, bend, twist, and climb stairs for extended periods of timeSt. Johns Ministries is a diverse non-profit organization offering its employee's professional development opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. St. Johns Ministries is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.