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Senior Floor Manager

Senior Floor Manager

Mary's Tack and FeedDel Mar, California, United States, 92014
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Senior Sales Floor Manager – Full-Time

Mary’s Tack & Feed | Del Mar, CA 92014

Starting Pay : $26-28 / hour + Bonus Program

www.marystack.com

Since 1963, Mary’s Tack & Feed has been a premier destination for equestrian enthusiasts in Southern California and beyond. Located in Del Mar, CA, we offer a vibrant in-store shopping experience alongside a strong online presence serving customers nationwide.

We are currently seeking a motivated, organized, and experienced Senior Sales Floor Manager to lead and support our retail team. This position oversees operations for sales and cashier departments and will report directly to the GM.  The ideal candidate is a horse person with a talent for customer service, extensive retail experience, and significant people management background. This full-time leadership role is best suited for someone with strong administrative abilities, excellent interpersonal skills, and a proactive, dependable work ethic.

If you appreciate quality horse gear and are energized by leading others to success, this may be the perfect role for you.

What We Offer :

  • Full-time benefits after 60 days :

Medical       coverage

  • Paid       holidays and PTO
  • Generous       employee discount
  • Employee       Stock Ownership Plan (ESOP after 1 year)
  • Supportive and knowledgeable team
  • Engaged and loyal customer base
  • Hourly pay with performance bonus eligibility      after 90 days
  • Ongoing training and professional development
  • A dynamic, equestrian-friendly work environment

    • Position Details :

  • Schedule : 40 hours / week, including weekends and      variable days, OT as needed
  • Compensation : $26 / hour to start, with review at      120 days; bonus eligibility after 90 days
  • Interviews begin immediately

    • Core Responsibilities :

    Sales Leadership & Coaching

  • Manage,      train, and coach a sales team of up to 7 associates.  You      will oversee 1 sales supervisor and 1 casher supervisor.  You will assist with coaching cashiers as      needed; however, the cashier supervisor will take the lead.
  • Collaborate with Floor      Managers to track and improve individual performance metrics
  • Recruit, train, and mentor      store managers and retail sales staff.
  • Work with GM on performance      goals and conduct regular evaluations.
  • Foster a positive,      high-performance team culture focused on customer service and      accountability.
  • Provide clear goals,      constructive feedback, and ongoing support
  • Assist in hiring, onboarding,      and team development
  • Participate in staff      counseling and terminations as needed
  • Ensure      consistent execution of company policies, standards, and procedures.

    • Store Operations

  • Open and close the store; ensure readiness for      daily operations
  • Oversee daily sales floor activities including      merchandising, restocking, and customer service
  • Cross train to serve as backup for cashiers and      sales.
  • Create and manage bi-weekly sales and cashier      staff schedules
  • Ensure store policies, safety protocols, and      cleanliness standards are upheld

    • Customer Experience

  • Make it a goal for every customer experience to      be welcoming and supportive in the spirit of Mary’s Tack Culture.
  • Handle escalated customer      concerns and resolve complex issues effectively and with urgency.
  • Model and enforce best practices for customer      interactions

    • Communication & Reporting

  • Work with the GM to implement operational and      promotional strategies
  • Maintain confidentiality with proprietary or      sensitive information
  • Liaise with the GM & the Buying Department to      report product trends and staff / customer feedback
  • Align store performance with      company goals

    • If you haven’t visited our store before, we encourage you to stop by and see why Mary’s has been a trusted name in the equestrian community for over 60 years.

    Apply today and bring your leadership to a team that shares your passion! Apply to the attention of Juls Lorenz.

    Qualifications :

  • Extensive retail experience, preferably in a      specialty or customer-focused environment
  • Proven experience managing and developing staff      in a retail or service role
  • Excellent communication and leadership skills
  • Organized, detail-oriented, and able to multitask      effectively
  • Thrive in a fast-paced      environment
  • Comfortable with Microsoft Outlook and Excel
  • Able to work on your feet for most of the day
  • Capable of lifting and carrying up to 35 lbs.
  • Empathetic, reliable, and a confident problem      solver
  • Able to work both independently and      collaboratively
  • Dependable and punctual attendance is an essential function of the job

    • Compensation details : 26-28 Hourly Wage

    PI1d9f4fe6c86e-30511-38119959

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    Floor Manager • Del Mar, California, United States, 92014

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