Hotel Front Office Supervisor

Hotel Front Office Supervisor

Homewood Suites by Hilton Holyoke- 375 Whitney Avenue, Holyoke, MA 01040

We are looking for a Front Office Supervisor to join our team!

Our Homewood Suites by Hilton in Holyoke is an extended stay hotel, with 114 suites with full kitchens for our guests to enjoy. We're off I-90, a four-minute drive from Holyoke Mall and 15 minutes from The Big E. Springfield. We're also 10 miles from Six Flags New England, and Mount Holyoke, Amherst, Elms, Smith, and other colleges are within 30 minutes. A great place to stay a great place to work. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities include :

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties :
• Greeting guests, complete the check-in / check-out procedure through the property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM 3 PM, Evening Shifts : 3 PM 11 PM, Midshifts - 10 AM-7 PM Weekend Availability needed. Must be flexible.

About Buffalo Lodging Associates :

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring :

The ideal candidate is one who embodies Buffalo Lodging's culture and core values : Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows :

What We Offer You :

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.