Call Center MSR

Job Description

Job Description

SUMMARY : Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

ESSENTIAL FUNCTIONS :

• Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence
• Answers incoming calls in a timely manner
• Responds to member email and fax inquiries in a timely manner
• Researches and resolves routine member questions, problems, and complaints concerning credit union accounts
• Assists in opening memberships
• Follows proper verification and identification procedures to assist in thwarting fraud
• Recognizes opportunities and cross-sell credit union products and services when appropriate
• Achieves minimum standards of sales goals
• Accepts and completes teller related and account maintenance requests
• Assists in Online Banking or reactivations
• Assists in Online Banking or logon and / or password reset
• Assists in trouble shooting all E-Services inquiries.
• Assists with review of IRA and HSA documentation to the system core and Ascensus
• Participates in Service Center Campaigns
• Maintains knowledge of credit union products, services, policies and procedures
• Other duties as may be assigned

SECONDARY FUNCTIONS :

QUALIFICATIONS :

The base pay for this position is $17.96 to $29.93 per hour. This position is eligible for a sales incentive / goal program. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.