Remote Help Desk Agent

A company is looking for a Remote Help Desk Representative.

Key Responsibilities

Provide first-level contact and problem resolution for users with software and hardware issues via phone, email, or in person

Maintain proficiency in reservations and airport agent responsibilities

Log and document help requests accurately and elevate unresolved issues as needed

Required Qualifications

Excellent Amadeus PSS skills

Background in station or reservations with knowledge of company procedures

Understanding of airport functions and security protocols

Proficient technology and computer skills

Able to learn quickly and prioritize workload effectively