Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to permanent position offers a great opportunity to showcase your communication skills and ability to handle high-volume tasks in a fast-paced environment. The ideal candidate will excel in multitasking, demonstrate empathy, and maintain a detail-oriented approach when addressing customer needs.

Responsibilities :

• Manage a high volume of incoming calls, averaging over 100 calls per day, while maintaining quality customer service.
• Upload and organize 20+ documents daily into appropriate files, ensuring accuracy and efficiency.
• Provide empathetic and detail-oriented support to customers, including handling irate callers with tact and patience.
• Collaborate effectively with team members to achieve shared goals and maintain a positive work environment.
• Operate multi-line phone systems to handle inquiries and route calls appropriately.
• Utilize Microsoft Office tools, including Word, to complete administrative tasks and document customer interactions.
• Maintain a pleasant and approachable demeanor when interacting with customers and team members.
• Multitask effectively to balance various responsibilities and adapt to changing priorities.
• Minimum of 2 years of experience in a customer service role or related field.
• Proficiency in Microsoft Office applications, including Word.
• Ability to manage multi-line phone systems and handle high call volumes.
• Strong multitasking skills with the ability to prioritize and adapt in a dynamic environment.
• Excellent communication skills, both verbal and written, with a customer-focused mindset.
• Demonstrated ability to remain empathetic and detail oriented when handling challenging situations.
• Proven teamwork skills and a willingness to collaborate effectively with others.
• High level of attention to detail and organizational skills when managing documents and files.