FS Transformation Capital Markets Consultant - Manager

Operations Manager

At PwC, we specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialize in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyze customer service processes, identify pain points, and develop strategies to optimize service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Customer Service team you are expected to manage specific work streams in sales and trading, financial advisory, and capital markets. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. You are also expected to lead the delivery of significant business results, manage project work streams, and communicate complex information effectively.

Responsibilities - Supervise, develop, and coach teams to deliver exceptional work - Manage client service accounts and drive project workstreams - Analyze and solve complex problems to develop deliverables - Manage work streams in sales and trading, banking, and capital markets - Lead the delivery of significant business results - Communicate complex information effectively - Foster a culture of continuous improvement and innovation - Maintain rigorous standards of integrity and authenticity in every client interaction.

What You Must Have - Bachelor's Degree - 5 years of experience

What Sets You Apart - Master of Business Administration in Business Administration / Management, Engineering, Operations Management / Research, Finance, Accounting, Computer and Information Science preferred - CFA, CPP preferred - Experience in Risk Management, Sales and Trading Operations - Broker Dealer Compliance knowledge - Data and Analytics in Sales and Trading - Leading large teams through operational changes - Coaching and developing team members - Communicating complex information effectively - Managing market research and analyzes

Travel Requirements Up to 80%