ERP Support Administrator

Robert HalfMadison, WI, US

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Job Description

Robert Half is seeking an experienced ERP Support Administrator for a company in Madison, WI. This role manages, maintains, and optimizes the organization’s Enterprise Resource Planning (ERP) system to ensure it runs securely, efficiently, and aligns with business objectives. This role provides technical support, implements updates, ensures data integrity, and collaborates with internal teams.

This is a Direct Hire role that requires a hybrid work schedule in Madison, WI.

Responsibilities :

System Administration : Monitor system performance, apply updates and patches, and troubleshoot technical issues to ensure stability and reliability.
User Support : Serve as the main contact for ERP-related issues. Provide technical assistance, resolve user problems, and conduct training sessions to improve end-user adoption and efficiency.
Data Management : Ensure data accuracy, consistency, and security within the ERP system. Manage user accounts, permissions, and backups, and support disaster recovery planning.
Customization and Reporting : Collaborate with business units to configure modules, automate workflows, and develop reports that meet operational needs and improve decision-making.
Security and Compliance : Maintain system security through regular audits, user access controls, and adherence to organizational and regulatory requirements.
Documentation : Develop and maintain technical documentation, standard operating procedures, and change logs to support ongoing maintenance and system knowledge.

Qualifications :

Proven experience administering ERP systems (e.g., SAP, Oracle, Epicor, Microsoft Dynamics, or similar).

Strong understanding of application administration, system security, and business process workflows.

Excellent end-user support skills.

Excellent problem-solving, communication, and collaboration skills.

Bachelor’s degree or equivalent experience.

Preferred :

Experience with scripting, automation, or report-building tools.

Familiarity with ITIL practices or formal change management processes.

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Erp Administrator • Madison, WI, US