Customer Service Representative

Customer Service Representative

Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.

Your Role

Customer Service Representative

Using your in-depth knowledge of TransPak company products and programs that you'll gain over time through a supportive manager and team; you'll provide effective customer service for all internal and external customers, primarily supporting data entry of invoices. As someone who is naturally friendly and professional, you'll prioritize well, work independently and communicate often with team members within the Customer Service Department and other TransPak teams.

What You'll Be Doing

• Accurate data entry for invoicing by way of intake of orders and entering relevant details into Sage ERP
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Provide timely feedback to the company regarding service failures or customer concerns
• Process customer orders / changes / returns according to established department policies and procedures
• Work closely with Planner for scheduling of orders
• Work closely with the credit department to resolve disputed credit items
• Partners with the sales team to meet and exceed customer's service expectations

Email Communication Support

Order Support

Handling Phone Calls

What We'd Like to See from You

Highly Desired

Preferred and Helpful