Operations Support (Public Service Representative 3)

Operations Support (Public Service Representative 3)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial / ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is currently classified as Public Service Representative 3. It is under review for a potential reclassification to Human Service Specialist 1. While no final decision has been made, we want to ensure transparency by informing applicants of the ongoing review process. If you have any questions, please contact the recruiter listed at the bottom of this announcement.

Opportunity awaits! Join our team as an Operations Support (Public Service Representative 3), where you will play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

Summary of Duties

• Provide respectful and welcoming support to individuals and families by clearly explaining SSP rules, policies, procedures, and available programs.
• Help with application processing by checking documents for completeness, doing brief screenings, and setting up appointments with the right staff.
• Coordinate appointments for multiple staff, including home visits, coaching sessions, and referrals to community partners.
• Manage Medicaid documentation by processing and routing forms, scanning and organizing electronic case files, and checking for quality and compliance.
• Complete administrative and financial tasks such as tracking and handing out transportation vouchers, preparing intake packets, and keeping reception supplies stocked.
• Support team improvement by suggesting ways to improve workflows, joining trainings, and helping coworkers when needed.

Minimum Qualifications

Essential Attributes

Working Conditions

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note : Your resume and cover letter may be uploaded in the Resume / CV field on the online application. You can attach multiple files in this area at once.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Artificial Intelligence (AI) Usage : The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and / or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

Benefits

Employment Preference

General Information

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or job-specific questions.

Please include the job requisition number : REQ-189028.