Level 2 Helpdesk Technical Support Orlando (Orlando)

COMPANY OVERVIEW

ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Application Allowlisting, Ringfencing, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

The Level 2 Technical Support role at ThreatLocker involves troubleshooting issues, finding fixes, and providing exemplary customer service. The ideal candidate is technically capable, proactive, and possesses strong organizational and customer service skills. This position does require working weekends, after hours, and overtime when necessary.

Qualifications :

• Customer Service Mentality
• Organizational and Time Management Skills
• Verbal and Written Communication Skills
• Interpersonal Skills
• Reliability
• Technical Proficiency
• Attention to Detail
• Previous Ticketing System Experience
• Adaptability to High-Pressure Environment
• Collaborative Team Player
• Quick Learner
• Physical Capability (Able to lift 50 lbs)
• CompTIA Net+ / Sec+ Certifications or equivalent experience

Responsibilities :

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

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