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Service Manager (Public Safety)

Service Manager (Public Safety)

VirtualVocationsGrand Rapids, Michigan, United States
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A company is looking for a Service Manager (Public Safety Solutions).

Key Responsibilities

Serve as the primary liaison for customer service experience and relationship management

Act as the escalation lead for 9-1-1-related concerns and manage issue resolution timelines

Monitor service metrics and provide regular updates to stakeholders on service performance

Required Qualifications

At least six years of experience in customer service management or service delivery roles

Strong understanding of NG9-1-1 and ESInet systems

Bachelor's degree in business, computer science, information technology, or a related field

Experience in coordinating critical order reviews and supporting operational activities

Relevant certifications (e.g., CCNA, CCNP, CISSP, and / or ENP) are a plus

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Manager Public Safety • Grand Rapids, Michigan, United States

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