Operations Associate

Job Description

Job Description

Job Title : Operations Associate

Location : Northwest Houston

Salary : $19-24 per hour

Benefits : Paid Time Off

We are hiring for a locally owned flooring company, servicing the Northwest Houston area with a wide selection of high-quality flooring options, including carpet, hardwood, tile, laminate, vinyl, and area rugs. Known for dependable service, the team offers both residential and commercial solutions. With a strong commitment to craftsmanship, customer satisfaction, and fast, reliable turnaround times, the company is a trusted partner for homeowners, builders, and design professionals alike.

Position Overview :

We' re looking for a bilingual Operations Associate (English / Spanish) to join our team and play a vital role in ensuring smooth day-to-day operations and exceptional customer experience. This role is perfect for a proactive self-starter who enjoys both behind-the-scenes organization and direct customer interaction. Experience in inside sales, customer service, and order management, especially within the flooring industry, is highly preferred.

Key Responsibilities :

• Deliver high-level support by managing incoming calls, assisting walk-in customers, and ensuring top-tier service.
• Oversee and streamline office workflows, supporting operational efficiency and organization.
• Handle order taking, placement, and tracking, with ongoing communication to customers and vendors.
• Follow up on customer orders, accounts receivable, and logistics to ensure timely resolution.
• Maintain vendor relationships and assist with account management and inside sales support.
• Organize office files and documentation; support general administrative functions.
• Use QuickBooks (preferred) and other software to manage operations and accounting tasks.
• Occasionally assist with material pick-up or delivery coordination.

Qualifications :