Program / Membership Advisor

Program / Membership Advisor

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Benefits :

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Requirements :

• Fluent in English
• Proficient reading and writing skills

Special Skills :

• Good communication skills
• Strong customer service skills

Responsibilities : Sales :

• Follow the Crunch Weigh Sales Script and enroll new members
• Upgrade current members
• Activate new members

Selling Skills :

• Meets daily, weekly and monthly individual membership goals as set forth by management.
• Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all qualified guests via the Guest Courtesy Card.
• Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
• Converts telephone inquiries into club visits.
• Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
• Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
• Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

Marketing Skills :

• Generate a minimum of 5 contacts per inactive hour via the following : phone, email, texting, social media (specifically LinkedIn)
• Come to work prepared with a minimum of 5 pre-booked appointments for the shift.
• Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data track
• Internally distributing guest passes, asking for referrals,
• Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.
• Creating 3-5 events in the club per month 1 per week

Member Service :

• Follow the three steps of service :

Greet all members & their guests use their name and wish them a good workout

• Exceed expectations and suggestive sell
• With a smile, wish them well as they exit the club
• Check Ins :

Check in all members and guests in accordance with company procedures

Ensure all members are participating in services and programs according to their level of membership

• Facilitate any messages on club software at member check-in
• Observes ABC screen to book kick-offs
• Identify opportunities where you can promote higher level memberships and programming
• Facilitate all member requests or forward to a manager, assistant manager or manager on duty
• Get feedback on group fitness classes and programs we have running and provide to management
• Calls members as prescribed in the Club Management System to ensure member satisfaction and usage.
• Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.
• Handle all cancellations requests and propose lifeline and alumni programs (saves)

Guests :

• Greet guests promptly and courteously
• Communicate special events to members and guests
• Explain membership options to guests and ask them if they would like to enroll
• Ensure all first time guests are taken through a tour
• Follow up with all guests

Desk Duties :

• Serve as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarks
• Assist with managing the Member Service Reps (scheduling, compliance, training)
• Answer phones in courteous, helpful, professional manner
• Master the use of the CMS system
• Maintain professional disposition at all times
• Schedule member services : tanning, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, programs and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Take the initiative to learn opening and closing duties

Compensation : $16.50 - $18.00 per hour