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Solutions Engineer (AI Enterprise SaaS / Insurtech) (New York)

EvolutionIQNew York, NY, US

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Solutions Engineer (AI Enterprise SaaS / Insurtech)

EvolutionIQ's mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row!

We are currently seeking a Solutions Engineer to serve as a dedicated owner of data onboarding, relationships, maintenance, and health. You will align priorities with Client Services schedules while coordinating across Product, Engineering, and Sales teams. You'll centralize validation of client data within Solutions Engineering, partnering with Engineering to develop tools and processes that boost data quality and streamline validation operations. By elevating data management at EIQ, you'll collaborate with Product to enhance operational efficiency and mitigate risks to time-to-value and overall project health. In this role, clients will benefit from your expertise as you bridge infrastructure gaps and integrate multiple systems to keep implementations on track. You will also serve as the key technical liaison who will troubleshoot, build custom workarounds, and reduce the need for Product and Engineering teams to engage directly with clients.

The Opportunity & Role Value :

Lead data onboarding and data transfer for client implementations
Develop and document data onboarding requirements and processes while developing operational framework to drive continuous improvement to client delivery models and client value
Collaborate with Product, Engineering and ML teams to deliver and evolve scalable data onboarding and data health solutions while aligning with overall EIQ strategy and goals
Contribute to the design, clean up and maintenance of client data and data architecture for EIQ data ingestion processes
Stay current and provide feedback on systems to monitor and improve client data health in collaboration with CS and Product teams
Collaborate closely with Sales to provide technical and operational guidance during the sales cycle
Partner with Product, Engineering and CS teams to support Client custom integrations and scope custom product requests
Provide additional implementation support to the Client Services team to ensure clients can successfully utilize all product features and functionality
Identify opportunities for tools and automation to scale workflows for EIQ's CS and other teams
Provide technical triage and escalation oversight across all product modules to client business and technical stakeholders as needed
Provide data management training and promote data fluency across EIQ

Your Impact :

Data onboarding, data relationships, data maintenance and health will have a clear owner and their priorities will fully align with Client Services priorities and schedules while coordinating across Product, Engineering and ML team needs

Data management at EIQ will be elevated as a dedicated resource is focused on collaborating with product to improve the operational efficiency and mitigate risk to TTV and Project / Client health

Clients will have an expert, dedicated resource who can streamline the process and bridge gaps in their infrastructure while working across multiple systems to ensure implementation and projects are successful and on schedule

Product, Engineering and ML teams at EIQ will be able to collaborate with a CS resource to troubleshoot and build custom workarounds and processes which will greatly reduce the need for them to work directly with Clients

SE role can also provide technical and product expertise during the Sales process and properly manage Client expectations around resource allocation, effort and time required to ensure a successful data transfer process

Work-life, Culture & Perks :

Compensation : The range is $160-190K depending on a candidate's background and experience, plus meaningful equity plan

Well-Being : Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%

Work / Life Balance : We are headquartered in NYC. We have a strong preference for someone to be in the area but value a balance of being in office and working from home.

Home & Family : Flexible PTO, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn.

Office Life : catered lunches, happy hours, and pet-friendly office space.

Growth & Training : $1,000 / year for each employee for professional development, as well as upskilling opportunities internally

Sponsorship : We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Ai Solution Engineer • New York, NY, US