Service Writer / Advisor Job at Joe Johnson Equipment in Richmond
MediabistroRichmond, VA, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionPassion for customer service Ability to organize, multitask and plan work efficiently Positive and collaborative attitude Strong communicator High School Diploma, GED or equivalent Valid driver’s license with a clean driver’s abstract Must be able to pass a pre-employment background check 3+ years’ experience in a related administrative / customer service position Experience preparing quotes and opening / closing work orders Experience with MS Office suite and other dealership / customer work order system Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset Previous or similar experience may include; Service Administrator, Clerk, Coordinator, Warranty Administrator, Service Repair Representative etc. Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner Open and close work orders in alignment with internal procedures Prepare service quotes Edit and update all work orders to ensure accurate capture of all billable items Provide unit history to the service department for incoming repairs Assist with shop scheduling to ensure optimal efficiency and customer service Conduct shop walkthroughs with Service Manager to capture real time status updates Prepare and submit bi-weekly payroll reports Work with the accounting department to ensure customer accounts are in good standing Ensure on-time billing for all customers Maintain service files and ensure all documentation is in compliance Process warranty claims Resolve and / or escalate customer concerns and maintain positive customer relations Collaborate with parts department to ensure timely processes Complete additional tasks as required
Overview
WHO WE ARE :
As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a proud subsidiary of Federal Signal Corporation.
Position
Service Writer / Advisor
LOCATION : Richmond, Virginia
EMPLOYMENT TYPE : Full-time, Permanent
Total Rewards Overview
- Market competitive salary range
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
Summary
The Service Writer / Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
About You
Position Requirements / Qualifications
Education / Certification :
Experience :
Position Responsibilities
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
____________________________________________________________________________________
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
______________________________________________________________________________
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Service Advisor Writer • Richmond, VA, United States
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