Product Management Team Lead - Customer Experience

Real people. Real service.

At  SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Product Management Team Lead to join our Product Team. This individual will report into our Director of Customer Experience and oversee a team of Product Managers, driving the vision and strategy for a variety of key development projects. In this position, your leadership is crucial to unlocking customer value while increasing development efficiency and the quality of solutions. If you’re passionate about leading teams and delivering solutions that make a difference, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states :   Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type :   Full-Time, Exempt

Location :   Remote

Schedule : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. with time zone flexibility

Base Salary :   $110,000 – $135,000 per year

Responsibilities : Thought Leadership

• Vision & Strategy : Establishes and communicates a clear product vision, aligning it with company goals, market opportunities, and customer needs. Ensures adaptability to changing business priorities while maintaining strategic focus.
• Product Context : Stays informed on industry trends, competitive landscape, customer feedback, user & operational needs, and behavioral analytics to inform product strategy and enhancements.
• Prioritization : Oversees project phasing and the prioritization and grooming of product backlogs, ensuring that features and enhancements are prioritized and delivered effectively. Balances competing priorities by aligning product initiatives with larger business goals to deliver maximum impact.

Process Definition

Execution & Quality

Team Leadership & Development

Communication & Influence

Requirements :

Preferred Qualifications :

Why work with us :

We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include :

Check us out and learn more at :   https : / / www.supplyhouse.com / our-company !

Additional Details :