Founding Solutions Architect (San Francisco)

Woflow Solutions Architect

Woflow is building the data infrastructure that powers brick-and-mortar commerce. Our embedded and AI-native software helps technology platforms automate how they onboard, manage, and scale restaurant and retail merchants.

We help many of the world's largest companies streamline their merchant operations by equipping them with powerful onboarding and integration toolsour customers include Uber, Walmart, Square, DoorDash, and more.

Founded in 2018, Woflow is a post-Series A company headquartered in San Francisco, with a fast-growing, globally distributed team spanning 10+ countries. We are passionate about our mission to digitize local commerce worldwide.

A career at Woflow puts you at the forefront of the transformation of physical retail and its convergence with eCommerce. We believe deeply in the digitization of brick-and-mortar commerce and the need for a unified data infrastructure to power its evolution.

About the Role

Solutions Architect at Woflow is a hybrid GTM / product / engineering role, putting you at the front of our customer's experiences with Woflow and our technology. You are responsible for ensuring that their experience with our products is impeccable from first demo to post-integration in order to create a successful long-term partnership.

Solutions Architects partner closely with our sales team and leadership to guide prospective customers through the pre-sales process, delivering tailored demos and pilots aimed at achieving customer buy-in. They scope customer technical requirements, collaborate with GTM on proposals, develop comprehensive onboarding and integration plans, and manage our technical docs. Solutions Architects leverage their extensive knowledge of Woflow products and their general technical expertise to proactively solve customer pain points. They are strong relationship builders, excellent project managers, and always fun to work with!

Key Responsibilities

• Be Woflow's founding Solutions Architect
• Join our Product org as the shared owner of the integration-related products and services (API, SDK, webhooks, data payloads, custom integrations)
• Partner with Woflow's GTM team on designing and executing on the ideal customer journey
• Own a major part of the customer acquisition process, delivering tailored demos and developing playbooks and other tools for executing successful, efficient pilots
• Develop deep technical domain expertise in both the industry as well as Woflow's solutions
• Interact with customers on a day-to-day basis to understand their needs and design solutions to better serve these needs

The Ideal Candidate

Ideally, you'd have :

Nice to haves :

Benefits