Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence / Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!
SUMMARY :
The selected candidate will prepare hardware to start the testing process by deploying the requested images, and installing the requested software and all prerequisites / dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.
JOB DUTIES :
- Designate and assign hardware to a specific test case
- Image hardware with specified baselines
- Install software to be tested, along with any prerequisites or dependencies
- Verify that software has been successfully installed via instructions provided from developers
- Troubleshoot all imaging / software / hardware related issues
- Communicate with various support teams as needed to prepare test cases
- Prioritize tasks appropriately
- Create new and update existing documentation detailing procedures and processes
- Maintain a professional manner when dealing with users, clients, colleagues and managers
- Willing to take on new responsibilities to meet changing business demands
- Attention to detail when performing job functions
- Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems
- Strong written / verbal communication skills, critical thinking, problem solving and troubleshooting skills
- Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
- Track and manage asset inventory
REQUIRED EXPERIENCE :
Experience imaging workstations via Pre-boot Execution Environment (PXE)Experience deploying hardwareExperience Tier 2 level troubleshooting Desktop, Laptops issues with users, developers and support staffExperience installing and troubleshooting the installation of software via various methodsKnowledge of workstation and laptop componentsExperience with Windows 7 / 10 / 11Experience troubleshooting Operating System related issuesUSB technology and how it is used in HW, such as a PC, laptop, or other deviceIP issues for workstations / switches such as static versus DHCP assignmentExperience with Network Access Control (NAC)Experience tracking work in ticketing systems, such as BMC Remedy and service nowMaintain a professional manner when dealing with users, clients, colleagues and managersWilling to take on new responsibilities to meet changing business demandsAttention to detail when performing job functionsDevelop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systemsStrong written / verbal communication skills, critical thinking, problem solving and troubleshooting skillsDESIRED EXPERIENCE :
1-3 Years of experienceExperience utilizing System Center Configuration Manager (SCCM) or other deployment toolsExperience imaging workstations using a deployment tool, such as SCCM or MDTExperience in creating and moving computer object in Active directory or Quest Active Roles.Ability to work effectively with little direct supervision and the ability to research and address unique hardware / software technical problems is requiredCERTIFICATIONS :
Desired : Technical certifications (A+, Network+, Microsoft Windows 7, Windows 10 Certifications, or similar)Halvik offers a competitive full benefits package including :
Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO
Eligible employees may receive performance-based incentives in recognition of individual and / or team achievements.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.