Practice Manager 2

Practice Manager

The Division of Hematology and Medical Oncology includes the Community Hematology Oncology (CHO) section, which delivers cancer care in community settings convenient to patients' homes, workplaces, and daily lives. This Practice Manager role, based at the OHSU Knight Cancer Institute's East Portland-Adventist location, oversees day-to-day business and clinical operations, including clinic and infusion services, operational processes, human resources, compliance, and staff development.

In this capacity, the Practice Manager advises the CHO Director on practice issues and priorities, leads new and ongoing practice optimization initiatives, represents leadership in external and internal programs, projects, and committees, and directs personnel management, facility needs, inventory, equipment, and outreach.

The Practice Manager manages complex relationships among stakeholders to improve the patient experience, expand access to care, reduce costs, standardize workflows, and implements initiatives outlined in OHSU and Knight Cancer Institute's Strategic Plan. This role works closely with the Operations Director, Medical Director, Nurse Managers, and other leaders and stakeholders.

This position directly supervises clinical administrative staff, including PASR, CMA, CNA, MA Care Coordinator, and Team Coordinator roles, and indirectly supports physicians, APPs and other supportive roles. Success in this role requires strong relationship management across the organization, the ability to work independently at all levels, and the capacity to stay current with best practices in oncology operations. The Practice Manager analyzes performance to identify gaps, aligns processes with best practices, and recommends strategies to strengthen OHSU's position as a leader in cancer care delivery.

Function / Duties of Position

Operations Management

• Provides operational oversight and leadership for multi-specialty oncology and palliative care services.
• Demonstrates accountability and oversight for day-to-day operations.
• Maintains and develops relationship with community referral physicians.
• Provides timely and appropriate resolution to patient, customer, physician, personnel, vendor, and organizational concerns.
• Manages work flow, performance, and overall practice operations achieving expert care, superb service, and maximum physician / staff productivity.
• Develops and maintains an open and effective line of communication with managers, physicians, APP providers, clinic staff and external divisions.
• Supports and improves patient access and patient satisfaction.
• Assures collaborative team building and teamwork between clerical, clinical, billing and medical staff.
• Utilizes patient satisfaction results, comments, and reports to monitor patient and family feedback. In a timely manner, will develop corrective action plans to resolve problems and monitors results.
• Develops new and innovative approaches to the clinical processes and confirming standard work for clinic processes and operations.
• Collaborates with other CHO Practice Managers and Director for overall department operation.
• Coordinates inpatient coverage with Lead physician and Hospital management.
• Works in conjunction with leadership to develop strategic and outreach initiatives for growth.
• Monitor and ensure budgetary compliance to the approved budget including reporting on variations and problem solving for budgetary concerns. Support each fiscal year development of the new budget and submissions for the clinic.
• Report to the CHO Director regularly on agreed clinical metrics and budget. Utilize associate benchmarks for monitoring production and report on variances and other reporting as requested or required by management, OHSU, and OHSU Practice Plan.

Process Improvement Facilitation / Project Management

Human Resources / Education / Training

Facilities, Equipment & Regulation

Required Qualifications

Preferred Qualifications

Additional Details