Client Relations Specialist - CA EOR Bilingual

Client Relations Specialist

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service. To support this market's client population, proficiency in both English and Spanish is required.

Why Join Maxim :

Competitive pay & weekly paychecks

Health, dental, vision, and life insurance

401(k) savings plan with company matching

Employee discount program; partnered with hundreds of vendors nationwide

Awards and recognition program

Opportunity for career advancement

Comprehensive training and mentorship program

Essential Duties and Responsibilities :

Maintains the confidentiality of program participants

Completes the consumer admissions / intakes as directed by the management team

Ensures client's hours / services are authorized by the Payor Source and communicated to the client and client directed worker / Direct Service Worker

Manages referrals by maintaining communication with clients and Case Managers throughout the process

Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader

Assists the office operations team with time reporting issues and concerns

Performs all procedures in an accurate and timely manner as directed by the management team

Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and / or other relevant issues

EOR Program Specific Duties & Responsibilities :

Completes quarterly customer service calls

Attends client service planning meetings as instructed by the Account Manager or Operations Leader

Maintains the consumer record

Assists the Field Support Team with contacting employees regarding annual worker requirements

Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel

Minimum Requirements :

High School degree or equivalent required, some completed college coursework, preferred

Must meet all federal, state, and local requirements

Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment

Must be organized, detail oriented, and have exceptional planning and problem-solving skills

Excellent communication skills

Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)

Proficiency in the Spanish language is preferred

Proficiency in the English language is required

Wage / Salary Information :

$25.00 - $28.00 per hour

Maxim Benefits : Health and Wellness

Medical / Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security : Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits : Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

• Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.