After Sales & Technical Support Specialist (Trichy, INDIA Based)VDA Telkonet • Indiana, PA, US
After Sales & Technical Support Specialist (Trichy, INDIA Based)
VDA Telkonet • Indiana, PA, US
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job_description.job_card.job_descriptionThe role requires on-call availability two weeks per month, on a rotational basis with the rest of the technical team. On-call duty is remote and covers the period after standard working hours until 12 : 00 AM (local time). This ensures the quality and responsiveness of remote technical support outside of regular working hours. Technical diploma or university degree in Electronics or a related field. Good command of English, both written and spoken. Strong problem-solving skills. Customer-oriented mindset with excellent communication skills. Prior experience in a technical support role within a corporate environment is a plus. Seniority level : Entry level Employment type : Full-time Job function : Sales and Business Development Industries : IT Services and IT Consulting
Overview
After Sales & Technical Support Specialist (Trichy, INDIA Based) – technical support professional based in Trichy to join our After Sales & Technical Support Department. The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, during standard business hours and in on-call rotation.
Responsibilities
- Providing remote technical support for product malfunctions reported by customers and coordinating with authorized service centers for on-site interventions when necessary.
- Managing post-sales activities by keeping customers informed about services, contracts, and orders of technical spare parts.
- Supporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contracts.
- Accurately updating the CRM system with records of technical support interactions.
On-call availability
Required skills and qualifications
Employment details
We offer opportunities for professional growth within a dynamic and fast-growing organization.
J-18808-Ljbffr
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