Account Director (Iridio-Media Strategy Focus) Hybrid

Account Director (Iridio-Media Strategy Focus) Hybrid

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

We are seeking a highly strategic and client-focused Account Director to lead one of our largest and most complex accounts in the telecommunications sector. This role requires deep expertise in media strategy and CRM strategy with a proven ability to drive measurable growth across highly competitive, large-scale industries.

The Account Director will act as a trusted advisor to senior telecom executives, developing integrated, data-driven media strategies that balance brand equity, customer acquisition, and retention goals. This leader must thrive in fast-paced, performance-driven environments while managing large cross-functional teams to deliver results that move the business forward.

Key Responsibilities

Client Leadership

• Serve as the primary senior contact for a leading telecom client, cultivating trusted partnerships with executives and decision-makers.
• Understand complex business objectives such as customer growth, churn reduction, and product adoption, and translate them into actionable media and CRM strategies.
• Proactively identify opportunities to deepen the client relationship and expand agency services.
• Champion client satisfaction, anticipating needs and delivering solutions that address both immediate challenges and long-term priorities.

Media Strategy

Campaign Oversight and Execution

Team Leadership and Collaboration

Qualifications

710+ years of experience in an agency environment, ideally working with telecom, technology, or other large-scale, complex clients.

4 year Bachelors Degree in related discipline required

Graduate Degree in data sciences, economics, analytic MBA or similar graduate degree preferred.

10+ years of marketing strategy experience and large client relationship management.

Proven success leading multimillion-dollar accounts with measurable impact on client growth and performance.

Deep expertise in digital and traditional media, with fluency in advanced targeting, segmentation, and performance metrics.

Strong financial and analytical acumen, with ability to connect media performance to business outcomes and churn reduction.

Exceptional communication and presentation skills, with the ability to influence senior executives.

Demonstrated leadership experience with a track record of developing high-performing teams.

Why Join Us?