Software Support Data Processing Technician #324 - Technology & Innovation

Job Summary

SUSD is proud to offer a comprehensive benefit package :

• FREE health benefits through Kaiser for Employee and Family

Job Description / Essential Elements :

SOFTWARE SUPPORT / DATA PROCESSING TECHNICIAN

BASIC FUNCTION :

Under the direction of the Director of Information Services, provide assistance to system users concerning software applications, operations and malfunctions; troubleshoot and diagnose computer problems and malfunctions; input data into an assigned computer system and generate computerized reports.

REPRESENTATIVE DUTIES :

ESSENTIAL DUTIES :

Provide assistance to system users concerning software applications, operations and malfunctions; receive and respond to user telephone calls; provide technical troubleshooting, determine type of request, diagnose and provide solutions or route complex problems to appropriate personnel as needed.

Input data into an assigned computer system and generate a variety of computerized reports; analyze and respond to data processing requests; initiate queries, compile information, process reports and manipulate data as appropriate; print and process a variety of requested materials such as lists, forms, labels, report cards, letters, flyers, pamphlets and schedules.

Receive and log data and reporting requests; prepare requests for processing; review completed printing jobs for completeness and accuracy; operate bursting and decollating equipment in preparing completed printing jobs for distribution to appropriate agencies or personnel.

Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, back-ups and designated programs and systems.

Maintain network system security, servers and databases; troubleshoot, diagnose and resolve system malfunctions and problems.

Prepare backup data files in accordance with established procedures; maintain library of back-up files.

Communicate with District personnel and outside agencies to exchange information and resolve issues or concerns.

Train and provide technical support to District personnel in the proper operation of computer systems and software applications.

Maintain regular and prompt attendance in the work place.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES :

KNOWLEDGE OF :

ABILITY TO :

EDUCATION AND EXPERIENCE :

Any combination of education, training and / or experience equivalent to : graduation from high school and two years experience working with software applications and databases.

WORKING CONDITIONS : ENVIRONMENT :

Indoor work environment.

PHYSICAL DEMANDS :

Employee in this position must have / be able to :

Requirements / Qualifications

Any combination of education, training and / or experience equivalent to graduation from high school and two year's experience working with software applications and databases

LICENSES AND OTHER REQUIREMENTS :

Valid California Class C driver’s license.

All required materials must be attached to your online application by 4pm closing date and MUST INCLUDE :

Requirements / Qualifications

Any combination of education, training and / or experience equivalent to graduation from high school and two year's experience working with software applications and databases

LICENSES AND OTHER REQUIREMENTS :

Valid California Class C driver’s license.

All required materials must be attached to your online application by 4pm closing date and MUST INCLUDE :