Unified Communication Team Lead Job at ManTech in Annapolis Junction

ManTech seeks a motivated, career and customer-oriented Unified Communications (UC) Team Lead to join our team in Annapolis Junction, MD .

Responsibilities include but are not limited to :

With no supervision and minimum guidance, oversee the evaluation, design, documentation, installation, implementation, testing and problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks.

Design and / or maintain a complex range of AVMM and computer network components and systems.

Oversee telephony services across the supported footprint

Serve as the lead / POC for LMR services on program and the conduit for information flow between the program and the LMR vendor

Direct and technically support IPTV service requirements across supported sites

Maintain timely and complete documentation of all daily and project work, and statuses of all services

Support service security scans, patching and system update requirements

Troubleshoot, and devise solutions to complex operational problems within the capacity and operational limitations of installed equipment.

Follow technical standards set by senior level engineers.

Communicate effectively with a wide variety of technical and non-technical audiences, including customers, team partners, and other staff members.

May lead a small team to complete larger efforts (modernization, refresh, projects)

Minimum Qualifications :

Bachelor's degree and 4 years of experience or 10 additional years of relevant experience with no degree.

Experience with service management knowledge in key, incident management, problem management, change management, service level management and knowledge management

Experience in a technical management role with an understanding of IT equipment and service life as well as planning and implementation of equipment replacement

Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.

Experience with resource management with the ability to manage teams, personnel and customers' needs

Experience effectively managing and satisfying projects of a technical nature.

Preferred Qualifications :

Experience with customer ticketing systems such as ServiceNow

Expert Crestron programming capability

Significant experience with Call Manager support

Significant experience with LMR support

PMP Certification, and ITIL Foundations V3 certification

Experience with large scale enterprise IT contracts.

Clearance Requirements :

• Must have a current / active TS / SCI w / Poly

Physical Requirements :

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.