Title : Customer Support Representative-II
Max Pay Rate : $21.00 / hr W2
Duration : 07 / 21 / 2025 - 09 / 30 / 2025
Location : 100% Remote
You're excited about this opportunity because you will…
- Proactively reach out to dashers to set clear delivery expectations and instructions
- Address ad-hoc dasher issues with empathy and urgency
- Spearhead & execute workflows that ensure we meet exceptional SLAs
- Identify trends & communicate findings to the broader teams to improve our processes
- Develop a deep expertise in our product, processes, systems, tools
- Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We're excited about you because…
You have a Bachelor's degree or equivalent amount of work experienceYou have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenienceYou are a highly-motivated individual that can work independentlyYou are a natural problem solver, willing to triage problems that may not have a pre-defined solutionYou can speak fluent English and have above average technical fluency (typing speed of 40 WPM).You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and toneYou are above average in technological fluency - and are especially comfortable with Google SheetsBonus points for...
Familiarity with G-Suite, Slack, Atlassian, SalesforcePrevious experience in grocery & convenienceConversational proficiency in Spanish____________________________________________________________________
Best Regards,
Mohammed Yousuf
Sr. Recruiter
C.
415-787-8681
Mohammed.Yousuf@leadstackinc.com
A.
611 Gateway Blvd, Ste 120
South San Francisco, CA 94080
W.
www.leadstackinc.com