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WMS Functional & Technical Analyst
WMS Functional & Technical AnalystCertco Inc • Madison, WI, United States
WMS Functional & Technical Analyst

WMS Functional & Technical Analyst

Certco Inc • Madison, WI, United States
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Description :

Join Our Team as an Infor WMS Functional & Technical Analyst!

Are you ready to take your warehouse technology expertise to the next level? Certco, Inc. proudly recognized as a Top Workplace in Wisconsin is looking for a skilled Infor WMS Functional & Technical Analyst to play a key role in our Warehouse Management System (WMS) implementation and long-term optimization.

This is an exciting opportunity to help modernize Certcos operations through cutting-edge technology, hands-on implementation, and continuous improvement. Youll be part of a collaborative team that values innovation, problem-solving, and teamwork.

What Youll Do

  • Become a subject matter expert on the Infor WMS system through super user training and direct involvement in implementation.
  • Partner with operations teams to understand workflows and ensure smooth adoption of new WMS functionality.
  • Support testing cycles, including Conference Room Pilots and User Acceptance Testing, ensuring readiness for go-live.
  • Troubleshoot and maintain system integrations, performance, and configuration.
  • Provide first-level internal support to WMS users and act as the liaison between warehouse operations and the support desk.
  • Manage system patches, upgrades, and performance tuning to ensure reliability and scalability.
  • Generate and modify reports using tools such as Power BI, Crystal Reports, or Cognos.
  • Continuously identify and implement improvements to meet evolving business needs.

What Were Looking For

  • 4+ years of experience in development and support of WMS applications (Infor WMS experience strongly preferred).
  • 2+ years working with a Tier 1 warehouse management system in a large-scale environment.
  • Proficiency in SQL and strong analytical skills for troubleshooting and reporting.
  • Experience designing reports and dashboards in Power BI or similar tools.
  • Strong communication and leadership skills able to guide users, enforce processes, and collaborate across teams.
  • Bachelors degree in MIS, Computer Science, or related field (or equivalent experience).
  • Experience in grocery, food, or beverage distribution is a plus.

    • Why Youll Love Working Here

  • Award-Winning Culture : Certco is a Top Workplace known for teamwork, integrity, and innovation.
  • Career Growth : Be part of a major technology implementation with opportunities to expand your technical and leadership skills.
  • Competitive Pay & Benefits : Excellent insurance, 401(k) with match, profit sharing, and paid time off.
  • Amenities : Onsite gym, chair massages, onsite chiropractor - just to name a few!
  • Work-Life Balance : MondayFriday schedule no weekends or holidays!
  • Innovation & Impact : Play a central role in Certcos digital transformation and warehouse modernization.

    • About Certco

    Certco, Inc. is a leading grocery wholesale distributor based in Madison, Wisconsin. We are proud to serve independent retailers across the Midwest, providing exceptional products, logistics, and technology solutions that keep their businesses competitive and strong.

    Ready to make an impact? Join Certco and help drive the future of warehouse technology. Apply today!

    Requirements : Implementation Scope

  • Acquire deep knowledge of the WMS functionality through super user training and hands-on during the implementation process.
  • Gain a firm understanding of the operational process currently being followed in daily operations.
  • Provide support to the operational team in the preparation of the facility, specifically as they relate to the WMS implementation.
  • Play an active role in Conference Room Pilots and User Acceptance Testing to ensure all the main processes are correct and proven ready for go-live.
  • Assist the implementation team throughout the testing cycles and participate in solving issues or debugging a process.
  • Master the servers and network configuration as well as WMS client deployment and upgrade.

    • Ongoing Responsibilities

  • Monitor all integration touchpoints between the different systems and troubleshoot all issues.
  • Provide first-level internal support to the WMS super users and other operators.
  • Resolving day-to-day user issues (only reverting to customer support desk if requirement is outside normal operational issues).
  • Documenting and logging all support issues.
  • Acting as a single point of contact between the warehouse operators and the SNS support desk.
  • Perform testing on bugs or issues.
  • Deploying patches or fixes.
  • Maintain the production environment and configure the system to meet changing business requirements including the introduction of new sections within the warehouse.
  • Monitors and manages the WMS database including scheduled archives for historical data, fine-tuning the database server when needed, memory allocation.
  • Capability to generate and modify reports on an ODBC-compliant tool (Crystal, Cognos, Excel, etc.).
  • Test new functionality as they are being introduced in the testing / training environment and support the end users when they are ported to production.

    • Required Technical Skills

  • Experience with general SQL Database servers, preferably with the database server implemented with the WMS. A DBA certificate would be a plus.
  • Ability to design and configure reports using tools such as Power BI Desktop and Power BI Report Builder.
  • Knowledge of Microsoft Office 365 applications, particularly Excel and Word.

    • General Skills

  • Strong leader with the ability to control and enforce procedures within the operations.
  • Strong analytical skills with the ability to react quickly to issues arising from within the operations.
  • Strong follow-up and communication skills regarding the WMS users and the customer support desk.
  • Experience with business-critical applications.
  • Experience within a similar warehouse environment would be a plus.
  • Experience implementing, using, or maintaining a WMS with RF functionality would be a plus.

    • Education and Experience

  • Bachelors degree in a Management Information Systems (MIS), Computer Science (CS) / Computer & Information Science (CIS), or IT related field or related experience.
  • 4+ years experience in development and support of WMS applications, preferably Infor WMS.
  • Grocery or Food & Beverage distribution is preferred.
  • Minimum 2+ years experience working with a Tier 1 full scale warehouse management system.
  • Intermediate to Advanced SQL skills / acumen including software development methodology.
  • Excellent written and verbal communications skills to facilitate communications between and among highly experienced business and IT associates.
  • Excellent analytical, problem solving, design and development skills.
  • Excellent organization skills and attention to detail, including the ability to prioritize and manage a variety of complex tasks and activities.
  • Ability to understand the long-term ("big picture") and short-term perspectives of situations.
  • Ability to work in a fast-paced, team-orientated, collaborative, and cross-functional environment.

    • Certco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Technical Analyst • Madison, WI, United States