Operations Support Specialist

Job Description

Job Description

Description : Job Summary :

The main tasks of a Operations Support Specialist will include performing learning and evaluating current processes within a certain GIS business area. While performing these tasks a Operations Support Specialist will be responsible for also, documenting processes and sharing process changes forward.

Duties / Responsibilities :

• Learn and evaluate current business area processes and requirements.
• Based on acquired knowledge and experience, identify areas for process / requirement improvement, and develop and implement solutions.
• Conduct meetings and presentations with Team Leads / Supervisors to share ideas and findings.
• Document and communicate changes to the process or requirements of the business area.
• Communicate current process and requirements to GIS Teams internally (Sales, Account Management, Service Staff) as well as changes as identified.
• Gathering critical information for meetings with various stakeholders and producing useful reports.
• Working closely with clients, brokers and internal GIS Staff
• Managing projects, developing project plans, and monitoring status of them.
• Updating, implementing, and maintaining procedures.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Ensuring timely response to internal and external parties.

Requirements :

Required Skills / Abilities :

Physical Requirements :