Medical Assistant Phlebotomist

Medical Assistant Phlebotomist

Valor Healthcare is looking for a passionate Medical Assistant Phlebotomist to join our team at the Community Based Outpatient Clinic (CBOC) in Northeast San Antonio. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off, and a weekday schedule.

Our mission is simple : to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates more than 50 VA CBOCs in the United States as a contractor for the U.S. Department of Veterans Affairs. We provide a full range of medical services to veterans through the operations of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more.

As a Medical Assistant Phlebotomist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family / caregiver, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Obtain two unique patient identifiers when registering, providing care, treating, or providing services to any patient.
• Courteously answers the telephone in a timely manner and relays messages and / or takes action to assist the customer at the initial point of contact.
• Take messages properly by including the name of caller, time of call, date of call, a full message and return call phone number.
• Ensure that each patient receives prompt and courteous attention at each clinic visit.
• Provide prompt, courteous and high-quality service to internal and external customers.
• Ensure that patient information, eligibility verification, insurance data, means test co-payments are completed and updated on each visit; assist patients with completion of paperwork.
• Explain to patients, families, and significant others; policies, guidelines, and regulations pertaining to eligibility.
• Schedule appointments in VISTA following VHA Directive 2010-027 or subsequent revisions, VHA Outpatient Scheduling Processes and Procedures.
• Maintain patient confidentiality by adhering to policies and procedures that protect sensitive patient data. Protect all medical records and electronic information under the provision of the Privacy Act of 1974 and other applicable laws, federal regulations, and VA statutes.
• Provide assistance during patient visits, determines nature of requests, and initiates action to complete patient processing.
• Recognize delays or problems in Veterans' processing for medical care and takes appropriate action to resolve these problems.
• Perform phlebotomy, prepare and label blood and urine specimens, complete required paperwork for laboratory processing, and package specimen for transport.
• Perform and process proficiency testing.
• Performs quality control as recommended by manufacture and ancillary testing coordinator for point of care testing performed.
• Document temperatures of laboratory refrigerators, freezers, and blood collection storage room if required by parent VAMC, daily and take corrective action for out of range temperatures.
• Maintain, prepare and ensure proper completion of all laboratory test information / data for input into computer system and completion of medical records.
• Instruct patients in preparation for procedures such as laboratory, x-ray, EKG, within the approved standard of care.
• Measure vital signs and perform EKGs and other procedures as appropriate when ordered by a provider / or from delegation by an RN within the approved standard of care.
• Prepare treatment rooms and patients for examination of patients as appropriate for CBOC.
• Document accurately in medical record, timely, and completely in a manner that meets appropriate standards of care.
• Perform receptionist duties as needed.
• Perform clerical duties as assigned.
• Prioritize patient care in an area where workload fluctuates due to unexpected emergencies.
• Interact with patients in a manner that is appropriate to the patient's age, physical and emotional condition.

Qualifications

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.