IT Support Engineer

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role :

We are seeking an expert IT Support Specialist who can handle the most complex technical challenges while working as a core member of our Helpdesk team. This role requires deep technical expertise to support some of the world's leading AI researchers and engineers. You'll tackle intricate troubleshooting scenarios daily while identifying systemic issues and implementing strategic solutions.

Responsibilities :

Expert-Level Technical Support

• Diagnose and resolve complex issues across Google Workspace, IAM, SSO, and authentication systems
• Navigate GCP IAM permissions to trace and fix access issues, understanding the full authentication chain
• Troubleshoot intricate MDM configurations and device management problems
• Support AI researchers and engineers with highly technical, often novel computing challenges
• Handle escalations that require deep understanding of system interdependencies

Systems Thinking & Impact Analysis

Strategic Problem Solving

You may be a good fit if you :

Strong candidates may also have experience with :

Success factors :

What makes this role unique :

This is not a typical help desk position. While you'll be an active member of the support team handling tickets daily, you'll also be the strategic thinker who asks "why does this ticket exist?" and then does something about it. You'll have the autonomy to design and implement solutions that make entire categories of problems disappear. If you're someone who can expertly troubleshoot an issue while simultaneously designing the system that prevents it from happening again, this role is for you.

Deadline to apply : None. Applications will be reviewed on a rolling basis.

The expected salary range for this position is :

$160,000 - $265,000 USD

Logistics

Education requirements : We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy : Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship : We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including : GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage : Learn aboutour policy for using AI in our application process

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AI Policy for Application

We believe that AI will have a transformative impact on the world, and we’re seeking exceptional candidates who collaborate thoughtfully with Claude to realize this vision. At the same time, we want to understand your unique skills, expertise, and perspective through our hiring process. We invite you to review our AI partnership guidelines for candidates and confirm your understanding by selecting “Yes.”

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Please ensure to provide either your LinkedIn profile or Resume, we require at least one of the two.

Do you have 5 or more years of hands-on IT support experience in fast-paced, high-volume environments?

Have you directly contributed to developing and maintaining technical documentation and knowledge bases?

Do you have experience mentoring junior IT support team members?

Have you successfully managed multiple concurrent support requests while maintaining high service quality in a corporate environment?

Have you ever interviewed at Anthropic before?

Do you require visa sponsorship?

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