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Tire and Lube Technician
Tire and Lube TechnicianChildren and Families First Delaware Inc • Bellefonte, DE, United States
Tire and Lube Technician

Tire and Lube Technician

Children and Families First Delaware Inc • Bellefonte, DE, United States
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Description : SUMMARY

Responsible for assistance in maintaining the operation of desktops / laptops, mobile devices, e-mail, printers, copiers, Internet connections and telephones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily administration of an existing network environment

End User Support :

  • Handle Tier 1 and Tier 2 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Configuration and support of mobile devices (iOS, Android)
  • Support to PC hardware, Printers, scanners, computer peripherals
  • Provide replacement and maintenance of desktop and laptop computers
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records systems
  • Support Active Directory
  • Operating systems
  • O365 Products Support
  • Maintain agency standards regarding confidentiality and quality

EDUCATION and / or EXPERIENCE

Associates degree specific to field applied with at least one year of experience; or equivalent combination of education, experience and training. Microsoft and / or A+ certifications preferred.

  • Working knowledge of Windows 11, and MS Office applications
  • Experience in Windows computer / networking administration.
  • Hands-on experience in computer hardware, software, and printer troubleshooting.
  • General understanding of TCP / IP networking
  • File server knowledge
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Ability to respond appropriately to the diverse employee population and their cultural differences.
  • Strong oral and written communication skills.
  • Ability to work independently and accurately.
  • Must have valid drivers license, which meets the requirements of the agencys insurance carrier.

    • Location

  • Position based in Dover with travel required to two offices in Sussex County weekly, and our Wilmington office location as needed will be required.

    • Full-time, with benefits

    Benefits include :

  • Health, Dental and Vision Insurance
  • Tuition Assistance
  • 401 (k) Plan with matching
  • Vacation, Sick and Holiday Pay
  • EAP and other wellness programs

    • Requirements :

    PIb577cd4f3d05-31181-38830453

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