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Assistant Community Manager Job at FirstService Residential in Woodbridge

Assistant Community Manager Job at FirstService Residential in Woodbridge

MediabistroWoodbridge, VA, United States
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Description

Job Overview : As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Work Schedule : Monday - Friday 8 : 30 am - 5 : 00 p.m. One - two nights per month

Your Responsibilities :

  • Provide exceptional customer service to clients and vendors at all times
  • Respond to inquiries and provide resolution to questions or concerns in a timely fashion
  • Assist with the daily general financial management and recordkeeping
  • Assist with bid process
  • Conduct regular inspections of site, where needed
  • Maintain all records in Connect including work orders, resident information, Association documents, community information
  • Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
  • Attend all Board meetings, where necessary
  • Assist with preparation of Board meeting agenda, monthly management report, and all other reports and materials needed for Board Packet
  • Assist with establishing an annual calendar indicating all association activity, deadlines, elections, meetings, projects, etc.
  • Assist all walk-in homeowners and refer to Community Manager, when necessary
  • Handle mailings, as needed and required
  • Recordkeeping – binders to be kept with the following : Monthly Agendas, Modification Requests, Work Orders, Financials (including Social / Trip accounting)
  • Meet with Community Manager weekly to ensure completion of open action items
  • Maintain regular attendance and punctuality

Skills & Qualifications :

  • College degree or equivalent work experience required
  • Minimum of 2 years’ experience in a customer service environment
  • Strong organizational skills
  • Strong written and verbal communication skills
  • Excellent computer skills including email, Word, Excel, and PowerPoint
  • Excellent organizational skills and project management
  • Exceptional communication and interpersonal skills
  • Advanced written communication skills
  • Advanced Microsoft Office skills
  • Knowledge of basic accounting / budgeting procedures
  • Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate others’ work
  • Ability to keep complex records, organize data, and prepare reports in acceptable formats and timely manner
  • Ability to conceptualize, plan, and organize multiple programs and assignments effectively
  • Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must remain focused and work effectively, efficiently, and cheerfully under such circumstances. Must remain alert to safety, health, and environmental concerns.
  • Must work effectively and cheerfully in stressful environments due to adversarial situations

    • Physical Requirements / Working Environment :

  • Sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying objects up to 25 lbs. and moving around the property
  • Sitting and standing for extended periods
  • Communicating via phone and in person to resolve issues
  • Finger dexterity for typing and keyboard use
  • Mobility to move around the office and property
  • Extended hours including evenings, weekends, and holidays as necessary
  • Indoor and outdoor work environments with variable conditions
  • Ability to interact with all individuals, be alert, detail-oriented, and have good reasoning skills

    • What We Offer : Full-time benefits including medical, dental, vision, paid holidays, and 401k with company match. Occasional travel may be required.

    Compensation : $25.00 - $28.00 per hour

    Disclaimer : This description outlines the general nature and level of work. Management may assign duties and responsibilities as needed.

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    Assistant Community Manager • Woodbridge, VA, United States