Assistant Maintenance Manager - Vendor

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders. For more information, visit Tricon Residential.

Job Description

The Assistant Maintenance Manager - Vendor is responsible for assisting in the managerial oversight of the Maintenance Coordinators for all occupied homes within designated portfolio.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors and residents

Provide exceptional customer service when interacting with residents and vendors

Act as a training and quality control resource, ensuring proper workflow for all maintenance resources

Set the bar for acting with integrity and demonstrating support for TRs core values

Manage day-to-day activity of Maintenance Coordinators to include, but not limited to : Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance

Maintain oversight (for quality, spend, and / or completion) of all work performed by external vendors

React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues

Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays

Conduct weekly team meetings to communicate project updates, completion, or changes

Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.

Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors, and residents

Ensure that all maintenance projects meet TR quality standards

Assist with the implementation of corporate processes, training, and enforcement of policy

Adhere to and manage team to standards of service and work procedures

Effectively set and manage to deadlines

Oversee the scope of work on assigned projects

Oversee and manage (to budget and timeline) all assigned work

Ensure maintenance department objectives and key metrics are met

Communicate with team members to support the development of short and long-range goals

Proactively and courteously communicate with existing and future residents

Responsible for reviewing and communicating monthly budget and key metric performance

Qualifications :

Knowledge of project management software

Take ownership of work product and ensure delivery within tight deadlines

Excellent communication skills both written and verbal

Proven experience working well under pressure and self-managing

Ability to adapt and anticipate change

Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)

Prior Maintenance leadership experience required

Ability to plan, schedule work activities, anticipate issues, and solve problems

Ability to work effectively with all levels of individuals while inspiring respect and credibility

Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)

Knowledge of Yardi preferred

Minimum Requirements :

High school diploma, BA preferred

Commitment to serving residents in accordance to TAHs Standards of Service

Demonstrated attention to detail

Basic financial acumen

Excellent Communicator, both verbal and written

Strong organizational skills and the ability to handle multiple deadlines

Strong project management and coordination skills

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

Frequently required to sit; talk; and hear.

Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

Occasionally lift and / or move up to 10 pounds.

Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.