Manager, Patient Access

Manager, Patient Access

Manages the day-to-day operations of the Patient Access teams to maximize performance and optimize service and quality levels.

Monitors daily operating activity of the department and makes necessary adjustments in work assignments.

Ensures efficient and high-quality delivery of care within the department.

Monitors individual schedulers and authorization staff productivity and works to improve staff performance in order to meet individual and team goals.

Conducts department audits to maintain consistency in the scheduling and authorization process.

Responsible for performance management of team including : reviews, corrective action, mentoring, and performance improvement plans.

Oversee the hiring, training, and supervision of department personnel.

Lead by example and provide direction to the leadership team regarding the coaching, mentoring, training and development of staff.

Work collaboratively with all internal and external customers and departments to ensure timely and accurate patient registration and processing related to all aspects of the patient and revenue cycle process are followed.

Understands and stay abreast of payer requirements and changes within the industry.

Provide tools for supervisors to sustain, develop, enforce, and report team metrics; recommend actions for improvement.

Attends administrative meetings and participates in committees as requested.

Ensure strict confidentiality of all health records, patient information and meeting HIPAA guidelines.

Works with sensitive and confidential materials and must be able to exercise discretion.

Other duties assigned.

Bachelor's degree or equivalent combination of education and experience.

Minimum two years of experience in a supervisory, management, or leadership role is required.

Proven leadership skills with an ability to motivate with a positive attitude that impacts others in a positive way.

Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.

Excellent organizational skills.

Excellent critical thinking, troubleshooting, and analytical skills.

Excellent interpersonal skills.

Excellent attention to detail.

Must have the ability to cross-train in multiple departments.

Knowledge of medical terminology.

Knowledge of computer applications.

Knowledge of scheduling templates.

Knowledge of authorization processes and insurance plans.

Knowledge of Federal, State and HIPAA privacy regulations.

Be responsible, calm, and able to plan and prioritize the daily workload.

Be able to adapt to different department processes and workloads.

Good written and verbal communication skills, decision-making, and analytical skills.

Ability to maintain patient confidentiality and follow HIPAA guidelines.

Ability to understand and follow oral and written instruction.

Ability to communicate clearly and effectively.

Ability to maintain effective working relationships with providers, patients, and employees.

Normal office environment. Some travel within community.

Requires sitting and standing associated with a normal office environment.

Some bending and stretching required.

Manual dexterity using a computer keyboard.

HOPCo Mission, Vision, and Values must be acknowledged and adhered to.

Onboarding Training : Compliance, IT Security Awareness, Preventing Sexual Harassment, De-Escalation.