Event Services Manager | Full Time | Rhode Island Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Event Services Manager

The Event Services Manager is primarily responsible for overseeing all aspects of the events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining admissions staffing plans, labor management, collection and distribution of event information from promoter / show representatives / sports teams, billing preparation / support, customer service representation to our guests and logistics of departmental activities relating to events.

This role pays an annual salary of $65,000-$70,000.

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 5, 2025.

About the Venue

Conveniently located in the heart of downtown Providence, the Rhode Island Convention Center (RICC) is within walking distance of restaurants, hotels, shops, art galleries, nightclubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.

Responsibilities

• Advance each show / event with appropriate show / promoter representative in a timely fashion
• Communicate all event information to the appropriate Departments and staff
• Scheduling all admissions staff for events
• Develop, implement and manage event admissions plans in conjunction with event security provider and appropriate show / promoter representatives
• Develop accurate event seating information with the Box Office Manager and Operations Manager, and ensure that event set-ups are accurate
• Communicates in a timely manner with each Department Head regarding specific needs and information for each event
• Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner
• Prepares post event report for all events coordinated
• Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required / requested
• Preparation of and submission of expenses for event settlement. Attend settlement if required
• Works with Finance on event related reports
• Executes other operational duties as assigned
• Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
• Prepares or assists with preparation of a daily and monthly report of business transactions.
• Assisting with Chargeback disputes.
• Assist Finance with Monthly Reconciliation of accounts.
• Supervises and schedules ticket takers
• Works with staff to develop and maintain a service-oriented attitude
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client / customer complaints.
• Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors.
• Submit events to Box Office Director for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.

Qualifications

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.