Entry-Level IT Support Associate - Overnight (F)

Expedient • Lewis Center, OH, US

job_description.job_card.variable_hours_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Entry-Level IT Support Associate - Overnight (F)

Join to apply for the Entry-Level IT Support Associate - Overnight (F) role at Expedient . The entry-level position is located in our Columbus / Upper Arlington, OH data center and will join the Operations Support Center (OSC) team. The role offers fully paid training (including industry certifications) and hands-on experience with a variety of technical platforms such as virtualization technology, networking, data protection, Windows, disaster recovery, Linux / Unix and infrastructure.

Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.

The Schedule and Shift Premium

This position operates on a regular schedule of Sunday through Tuesday, alternated Wednesdays from 7 pm to 7 am local time and includes an additional bonus paid upon completion of the initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts.

Professional Development & Training

Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network+ etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay

The hourly rate of pay is closely based on your technical experience and knowledge, work experience and / or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay is $32,000 / year ($15.38 / hour) – $37,440 / year ($18.00 / hour), paid out hourly, can vary depending on market and shift.

Responsibilities :

Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications :

Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.

Excellent written and verbal communication skills.

Strong analytical and independent problem-solving skills.

Ability to prioritize and multitask in a fast-paced, time-sensitive environment.

Must pass pre-employment screens.

Physical Tasks / Demands :

Sitting – stationary / seated position during the workday in order to check in visitors.

Walking – must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant / data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room / data center.

Lifting – frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.

Dexterity – must be able to lock / unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.

Cloud Computing and Data Center Infrastructure as a Service – Expedient

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Overnight Associate • Lewis Center, OH, US