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Client Success Manager

Client Success Manager

MPOWERHealthAddison, TX, US
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Job Title

HaloMD

Who We Are :

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Summary :

The Client Success Manager must have an in-depth understanding of revenue cycle management (RCM), with historical experience across multiple care settings, including Emergency Rooms (ER), Ambulatory Surgery Centers (ASC), and Hospitals. This ensures a well-rounded understanding of the diverse areas we touch and the ability to effectively support our clients.

The role requires strong data analytics knowledge, critical thinking skills to analyze processes, and a keen eye for identifying problems while presenting long-term solutions. In addition, exceptional customer service and communication skills are essential when engaging with physician customers and stakeholders.

This position requires a professional individual with a proven track record of demonstrated leadership. The ideal candidate must be able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. Finally, a Client Success Manager must be flexible, proactive, and disciplined to work both independently and as part of a team in a remote environment.

Responsibilities

Essential Job Duties and Responsibilities :

  • Lead client experience strategies and initiatives across departments
  • Manage and support cross-functional teams to improve customer engagement
  • Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
  • Collaborate with internal teams to address issues and implement innovative solutions
  • Utilize client experience tools and platforms to streamline communication and monitor satisfaction
  • Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
  • Develop and maintain strong relationships with clients and stakeholders
  • Present findings and recommendations to leadership with a focus on continuous improvement

Qualifications

  • Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field.
  • Proven experience in customer service, client relations, project management, or client experience roles.
  • Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings.
  • Demonstrated success in managing teams or projects focused on client experience.
  • Experience in the healthcare industry, specifically with the Federal No Surprises Act.
  • Proficiency with client experience software and CRM tools.
  • Strong data analysis skills with the ability to extract insights from client feedback and metrics.
  • Excellent verbal and written communication skills.
  • Problem-solving mindset with the ability to develop and implement client-focused solutions.

    • Perks & Benefits :

  • Fully Remote Work from anywhere within the United States with reliable high-speed internet
  • Multiple medical plan options
  • Health Savings Account with company contributions
  • Dental & vision coverage for you and your dependents
  • 401k with Company match
  • Vacation, sick time & Company paid holidays
  • Company wellbeing program with health insurance incentives

    • What's Next?

    If you're ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard. #IND123

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    Client Manager • Addison, TX, US