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Associate Director Dining Services - Retail

Associate Director Dining Services - Retail

Davidson CollegeDavidson, NC, US
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Associate Director Of Dining Services

The Associate Director of Dining Services will provide visionary leadership, operational excellence, and a hands-on management style for our diverse portfolio of retail dining venues. This role oversees Davis Caf, Chick-fil-A (CFA), Concessions, QDOBA, vending services, and upcoming new retail dining locations.

The Associate Director plays a critical role in ensuring an exceptional dining experience for our students, faculty, staff, and guestsdelivering quality, service, and innovation in a fast-paced, student-centered environment.

Key Responsibilities

Leadership & Personnel Management

  • Directly supervise retail location managers, supervisors, and associates.
  • Lead hiring, onboarding, training, coaching, and performance management processes.
  • Foster a positive and inclusive team culture rooted in customer service and teamwork.
  • Conduct regular evaluations, implement progressive discipline as needed, and reward high performance.
  • Plan and lead daily team briefings and support brand certification training.
  • Ensure all team members meet required certifications for licensed branded concepts (e.g., Chick-fil-A, QDOBA) and maintain compliance with ongoing brand certification and recertification standards.

Operations & Guest Experience

  • Ensure brand standards and dining excellence across all retail units.
  • Act as a visible leader during service periods; support food production and guest service as needed.
  • Oversee menu execution, food quality, sanitation, and presentation across locations.
  • Serve as a primary liaison with the Davidson campus community, cultivating strong relationships with students, parents, faculty, alumni, and visitors.

    • Financial Oversight

  • Develop and manage budgets for each retail unit; maintain accountability for food, labor, and operating costs.
  • Optimize staffing levels and labor allocation to ensure efficient operations.
  • Monitor sales and profitability, manage inventory and ordering, and ensure POS system accuracy and compliance.

    • Facilities, Equipment & Compliance

  • Ensure all dining areas, equipment, and storage facilities are clean, maintained, and meet all safety and sanitation standards.
  • Coordinate repairs, equipment replacements, and preventive maintenance.
  • Enforce strict adherence to Davidson College, Dining Services, and NC Department of Environmental Health policies and guidelines.

    • Strategic Initiatives & Innovation

  • Support the opening of new retail concepts and food service expansions.
  • Collaborate with culinary and nutrition teams on menu development and digital menu accuracy.
  • Partner with catering and events teams on high-profile college functions, including Orientation, Graduation, Reunion, Spring Frolics, and Night Owl Breakfasts.

    • Qualifications

    Required :

  • Bachelor's Degree in Hospitality, Business Management, or related field.
  • ServSafe Manager and Allertrain U certified (or within 30 days of hire).
  • At least 35 years of progressive leadership experience in high-volume retail dining or hospitality.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to lead and motivate diverse teams in a fast-paced environment.
  • Proficient in Microsoft Office (Outlook, Word, Excel, OneNote) and Google Workspace tools.
  • Exceptional organizational and customer service skills.
  • Strong knowledge of food safety, sanitation, and regulatory compliance.
  • Physical ability to lift, bend, push, pull, and stand / walk for extended periods.
  • Ability to meet and maintain all required certifications for licensed dining locations and ensure brand compliance at all times.
  • Valid Drivers License

    • Preferred :

  • Experience with branded concepts, Concessions and college / university dining environments.
  • Familiarity with digital ordering systems, POS programming, and PCI compliance.
  • Culinary or operations certifications are a plus.

    • Working Conditions : Physical Demands

  • Balancing
  • Carrying
  • Lifting
  • Pulling / Pushing
  • Walking
  • Repetitive Movement
  • Standing
  • Bending
  • Reaching
  • Twisting
  • Driving
  • Climbing

    • Environmental Hazards

  • Chemicals
  • Confined Spaces
  • Dust / Fumes
  • Indoor Temperature Extremes
  • Noise
  • Darkness / Poor Lighting

    • Lifting Required : 25 pounds

    Travel Required : Less than 5%

    Night and Weekend Work Required : Yes

    Seasonal Responsibilities : Associate Director may be assigned to work in a different dining unit during school holidays and breaks when classes are not in session.

    Information about how to submit an application can be found at https : / / employment.davidson.edu

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    Dining Service Director • Davidson, NC, US

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