Senior Teller

Customer Service Representative

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the customer, may have responsibility for cross-selling firm products or referring customers to other areas of the firm. Develop and retain long-term and profitable customer relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

Weekly Scheduled Hours : Monday - Thursday 9 AM-4 : 30 PM | Friday - 9 AM - 6 PM | SATURDAY ROTATION 9 AM-1 PM

Essential Duties and Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, traveler's checks, money orders, etc.)
• Identify cross selling opportunities and refer customers / prospects to the appropriate team.
• Promote bank products and services to further enhance customer relationships.
• Assist in daily balancing and processing of ATM, including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Participate in meetings that include information on sales, products, customer service and operational processes.
• Performs all other duties as assigned.

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and / or preferred as noted.

High school diploma or GED required. 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.

Computer and Office Equipment Skills

Microsoft Office Suite- ie Outlook, Word, Excel, MS Access is a plus.

In addition, 10-key calculator; coin counter

Certificates, Licenses, Registrations (Ex : CPA, Series 6 or 7 license, etc)

Not necessary

DeGarmo Behavioral Assessment Requirement

All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.

The assessment takes approximately 12-15 minutes to complete.

Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.