Customer Insights Activation Lead

Customer Insights Activation Lead

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

The Customer Insights Activation Lead will play a key role in connecting customer insights to all aspects of Finastra's organization. This role will be responsible for ensuring that insights from surveys, qualitative research, analytics, and VOC platforms are consistently synthesized, packaged and activated across Finastra. This role will report to the Head of Customer Insights and work cross-functionally to drive action from insights.

Responsibilities & Deliverables :

• Identify Insights and Package for Impact - Combine findings from quantitative research, qualitative studies, analytics, and VOC platforms into cohesive, actionable narratives.
• Executive Scorecards & QBRs Lead the creation of recurring executive scorecards and Business Unit-specific QBR decks, highlighting trends in metrics, new insights, and customer opportunities.
• Stakeholder Engagement Act as the "insights translator" for executives and BU leaders, ensuring complex data is communicated in business language.
• Enablement Playbooks Develop customer insights playbooks and enablement materials for Sales, Customer Success, and Product Marketing to use in client interactions.
• Voice of Customer Storytelling Humanize the data by embedding customer quotes, case studies, and journey narratives into exec and BU communications.
• Cross-Functional Partnership Partner closely with Marketing, Product, Data / Analytics, Customer Success, and Marketing to embed insights into their operations and decision making.
• Visualization Standards Build and maintain visualization templates, dashboards, and reporting standards to ensure consistency across the Insights function.
• Training & Coaching Train Insights Partners, COE leads, and BU stakeholders in storytelling and activation best practices, scaling the influence of the team.
• Special Projects Support the Head of Customer Insights on high-visibility projects & deliverables

Required Experience :

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold :

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.