Men's Center Guest Coordinator City Union MissionMidwestern Baptist Theological Seminary • Kansas City, MO, US

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Men's Center Guest Coordinator City Union Mission

Midwestern Baptist Theological Seminary • Kansas City, MO, US

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Job Summary :

This position is the front line of ministry to the guests of the Men's Center. The Guest Coordinator models Biblical Hospitality as he leads the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout his shift.

Duties / Responsibilities :

? Respond to phone calls in a timely and professional manner. This will include, but is not limited to : taking messages, answering questions, redirecting calls, transferring calls, etc.
? Maintain mobile communication at all times and respond when called.
? Interacting with guests in a calm and respectful manner. This includes, but is not limited to : answering questions, prayer, helping guests get what they need, looking up pertinent information in CaseWorthy, etc.
? Lead and / or assist in the entry process each day. This includes, but is not limited to : looking up information on guests in CaseWorthy, searching belongings and bags for contraband, wanding for weapons, informing guests of their assigned entry time, etc.
? Overseeing meal times to ensure the safety and compliance to the center's expectations. This includes, but is not limited to : facilitation of a meal prayer, ensuring a staff presence at the serving window, making sure that each guest gets their due meal,
? Aid with the wake up of individuals at 6am and in executing the daily exit procedure.
? Ensure a chapel service occurs at 11 : 30am and 6 : 30pm. This may include performing the chapel service when Chaplain or volunteer group is absent.
? Perform hourly rounds to ensure that the building is safe and secure.
? Contribute to the daily shift log during the shift.
? Report all incidents to CaseWorthy.
? Perform emergency intakes when necessary.
? Contact emergency personnel (EMS and / or law enforcement) when appropriate.
? Ensure the center facility is cleaned and supplies are stocked.
? Respond to emails in a timely manner as mentioned in the employee handbook.
? Being on time to meetings scheduled by supervisors.
? Serve as a positive, contributing member of the ministry team by collaborating with other team members and compassionately supporting the guests with competence.
? Follow and enforce the MC policies and procedures.
? Perform other duties as required.

City Union Mission Requirements :

? Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2 : 21, 3 : 15)

? Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.

? Agree to City Union Mission's Statement of Ministry :

o Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.

o Be a member in good standing of a recognized protestant, evangelical church for one year or more.

o Have a genuine concern for the ministry of City Union Mission.

o Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.

o Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.

o Have a lifestyle that is free of sexual sin as clearly defined in the Bible.

Required Skills / Abilities :

? Basic Computer literacy : ability to type, open and review documents, checking emails, operation of google calendar

? Time management and organizational skills

? Able to accomplish many tasks in succession in a systematic manner

? Good Communication skills, both written and verbal.

? Kind demeanor, while having the ability to stand firm on policy

Able to stand or walk for long periods of time

Education and Experience :

? Required; High school diploma or equivalent

? At least 2 years of related work. experience required; such as retail customer service or hospitality industry

? Ministry background is highly preferred.

Physical Requirements :

? Prolonged periods of sitting / standing / kneeling, etc.

? Fast paced environment, must be able to keep up with the pace.

? Ability to ascend / descend stairs multiple times throughout the shift.

? Must be able to lift 10-20 pounds at times.

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Coordinator • Kansas City, MO, US