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Field IT Support Analyst (75% US Travel) (Roanoke)

Field IT Support Analyst (75% US Travel) (Roanoke)

Martin-BrowerRoanoke, TX, United States
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Position Responsibilities :

Provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, escalate as needed, and support Martin Brower IT policies while interacting with various IT support team as the IT Support Analyst

Demonstrate consistent ownership of issue resolution from start to finish, make critical business decisions affecting user and operational capabilities, attend high-priority support calls, and stay current with evolving applications and hardware while contributing to purchasing and implementation decisions

Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams, while also monitoring and troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units

Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes

Install and maintain CAT6 cables, wireless access points, UPS units, and other devices, including work at heights up to 35 feet

Independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners

Document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations

Willing to travel to distribution centers up to 75%

Other duties as assigned

Required Education and Experience :

Associates Degree and 3 to 4 plus years of related experience or High School Diploma / General Education Degree (GED) and 5 plus years of specific experience

Maintain MDFs and IDFs health and cleanliness

Preferred Education and Experience :

Bachelors Degree in computer engineering, information technology, or any computer-related field

Project management experience and / or certification

4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices

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