Seasonal Membership Associate

Job Description

Job Description

Description :

Position Title : Seasonal Membership Associate

Reports To : Development and Membership Services Manager

Works with : Membership and Visitor Center Teams

Job Category : Full-time, Seasonal, Weekends and Holidays, Non-exempt

Salary : $16.00 / hour

JOB DESCRIPTION

Boyce Thompson Arboretum seeks an experienced and energetic Membership Associate to process membership, admission, and gift shop sales, and provide excellent customer service to our members and visitors. The ideal candidate will have strong organizational and computer skills, and a friendly, positive attitude. They must demonstrate professionalism and be able to prioritize tasks and problem-solve in a fast-paced environment.

ABOUT US

In 1924, the Boyce Thompson Arboretum (BTA) was founded by mining magnate William Boyce Thompson. The desert landscape inspired Boyce Thompson to create the arboretum with the mission of educating people about desert plants and their uses in an arid environment.

This mission continues today, and the Boyce Thompson Arboretum has grown in mission and size over its 100-year history. As an independent non-profit organization, the arboretum is in Superior, Arizona in the beautiful and stunning landscape of Picket post mountain and adjacent to the Tonto National Forest. The arboretum is located within 30 minutes of Mesa, AZ and 1 hour from downtown Phoenix. At 372 acres, BTA is the largest and oldest botanical garden in the state of Arizona. BTA holds a collection of 4,030 taxa and 30,000 plants. The arboretum grounds provide a collection of plants from all over the world’s varied desert and dry lands, displaying them alongside native Sonoran Desert vegetation. Wildlife is abundant, and visitors enjoy well maintained hiking trails throughout the grounds. It is not uncommon to see javelina, bobcat and a variety of native and migratory birds while working, hiking, and enjoying the grounds. BTA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements :

DUTIES AND RESPONSIBILITIES

Assist with all aspects of membership including selling memberships, processing payments, and printing and mailing membership cards

Assist the Gift Shop and Ticket Booth with visitor and member admissions, and merchandise and plant sales

Assist with data entry and maintaining database of members, donors, and event attendees

Provide customer service for BTA members and the public in-person, over the phone, and via email

Maintain organization and cleanliness of Membership Office and inventory of supplies

Maintain operations and repairs of copiers, printers, computers, and credit card machines

Perform daily cash counts and balance cash drawer

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent interpersonal, verbal communication, and customer service skills

Excellent attention to detail and written communication skills

Excellent computer and typing skills including experience with MS Office Suite (Word, Excel)

Experience with Blackbaud Altru or similar CRM is a plus

Experience working in Membership, Admissions, or Gift Shop for a garden, arboretum, park, or museum is a plus

Ability to work in a challenging, fast-paced environment

Ability to problem solve and prioritize tasks

Ability to work a flexible schedule including weekends and holidays

Ability to stand

EDUCATION AND EXPERIENCE

High school degree or equivalent

2+ years’ experience in an administrative and / or customer service-based position

Boyce Thompson Arboretum (BTA) is the largest and oldest botanical garden in the state of Arizona.

BTA is an equal opportunity employer. www.btarboretum.org